This is a summary of some of the financial assistance announced to date. Find out about:

  • Centrelink income support)

  • Economic Support Payments

  • Support for retirees 

  • Resources

For clients who need assistance the first step is to check if there is a Centrelink payment they can now get. See Centrelink Payment and Service Finder.  Your client should also check if they are eligible for JobKeeper.



JobSeeker is the new name for Newstart Allowance. With the coronavirus pandemic, the Government has announced a temporary increase in the payment. Find out about:
  • What’s changed

  • What do the changes mean?

  • What do you do differently?

  • Eligibility for JobSeeker

  • Applying for JobSeeker

  • Ongoing reporting and obligations

  • Resources 




The JobKeeper payment is a temporary scheme for businesses affected by the coronavirus. It aims to keep people in their jobs and restart when the crisis is over. Find out about:

  • What’s changed

  • What do you do differently?

  • Which one? JobKeeper or JobSeeker?

  • People who do not qualify for JobKeeper or JobSeeker

  • Resources 


Emergency Assistance

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The Coronavirus (COVID-19) pandemic is a challenging time for everyone in Australia (and the world). This is a short guide to emergency financial assistance that your client can access if they are struggling to meet their basic needs.




Assistance for individuals

What’s changed?

State and Territory Governments have all announced specific assistance for people. 




What’s changed?

Many people (up to a million) are in Australia on a range of temporary visas. The pandemic means that some (possibly many) of those people are now either unemployed or on a reduced income.

Many will not qualify to receive JobSeeker or JobKeeper payments and this may leave them in severe financial hardship.

Federal, State and Territory Governments have announced some measures to provide assistance for eligible Temporary Visa Holders who are experiencing financial hardship due to the COVID-19 pandemic.



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To limit the spread of COVID-19, many individuals and families have been obligated by State and Territory governments to quarantine in a designated hotel for a period of time, usually two weeks, after returning home from overseas or interstate.  As a result, many people have been left with large bills for their quarantine stay and may struggle to repay this debt.

This is a summary of things you need to know about when assisting clients with their mandatory hotel quarantine fees.