Hotel Quarantine Fees

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Page last updated on 27/1/2021

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What are Mandatory Hotel Quarantine Fees?


To limit the spread of COVID-19, many individuals and families have been obligated by State and Territory governments to quarantine for a period of time, usually two weeks, after returning home from overseas or interstate.

Although the respective State and Territory governments pay the hotels directly for use of their facilities for mandatory quarantine, those required to quarantine are invoiced for this cost shortly after they exit the facility.

These fees can range anywhere from $2,500 to $6,000, and vary depending on the State / Territory, and the number of people required to quarantine. The person returning home should be provided details of the costs when entering quarantine.

Given the significant expense of mandatory quarantine, some individuals and families may struggle to pay these fees within the standard time given or cannot afford to pay them at all.

As a result, both the National Debt Helpline and financial counselling agencies are seeing increased numbers of people seeking assistance with Mandatory Hotel Quarantine Fees.




Some things you need to know


There are four main things you need to know when dealing with Mandatory Hotel Quarantine Fees:

  1. Mandatory Hotel Quarantine Fees are, in most cases, the responsibility of the individual or family in quarantine.
  2. Mandatory Hotel Quarantine Fees are a State or Territory Government debt, not a private debt held by the hotel where your client was in quarantine.
  3. If your client cannot afford to pay the fees, they can can request a repayment plan or, in most States and Territories, to have the bill waived.
  4. Mandatory Hotel Quarantine Fees differ between the States and Territories, as does policy on extensions, repayment plans and fee waivers.

A summary for financial counsellors covering all relevant details for Mandatory Hotel Quarantine ( including costs, contacts, repayment arrangements and waivers) is available here.




What do you do differently?


  • In most instances, if you have a client that wants to request a repayment plan or fee waiver, they will need to provide evidence to support this request. It is a good idea to collect as much supporting documentation as you can from your client (for example: income statements, bank statements, bills, medical records, etc.) prior to contacting the relevant State or Territory agency.
  • Although some States and Territories have provisions to support non-citizens/residents (such as tourists, migrants, refugees, etc.) with Mandatory Hotel Quarantine Fees, most do not.
  • If your client requests a repayment arrangement or fee waiver and is rejected, the relevant State or Territory agency will advise you of your options and, in some States / Territories, you can appeal this decision. Our understanding is that the repayment plan / waiver rejection can be disputed internally, and that debtors will be advised how to do this either by a call from a dedicated representative, or via information provided in the rejection letter / email.
  • There are some Commonwealth Support payments that may be of assistance to your clients. These are the Pandemic Leave Disaster Payment and the COVID-19 Crisis Payment. It is worthwhile to check to see if your client is eligible for either of these first.




Resources including State and Territory Contacts


Resource:

Quarantine Fees and Hardship - Breakdown for each State and Territory Government

Contacts:

Australian Capital Territory

Shared Services Team: 02 6207 9990

Website

New South Wales

Quarantine Fee Team Line: 1300 433 476

Covid-19 Hardship Line (General): 1300 138 118

Fines & Fees: 02 7808 6934

Quarantine Fee Team Email: quarantinefee@revenue.nsw.gov.au

Website

Debt Waiver Application Page

Northern Territory

Quarantine Fee Information: 1800 490 484

Quarantine Assistance Email: quarantineassistance@health.gov.au

Accounts Receivable: debtmanagement.dcdd@nt.gov.au

Website

Queensland

Fee Queries & Complaints Line: 13 42 68

Website

Fee Waiver Request Portal

Financial Hardship Application Form

South Australia

SA Covid-19 Information Line: 1800 253 787

SA Covid-19 Relief Call Centre: 1300 705 336

Website

Debt Waiver Request Page

Tasmania

Quarantine Fee/Hardship Contact Line: 1800 671 738

Website

Online Hardship Application Form

Victoria

Quarantine Fee Info Line: 1800 551 234

24/7 Coronavirus Hotline: 1800 675 398

Website

Western Australia

Fee Queries: 1800 595 206

Website

Hardship Application Portal